Each Patsy Croft Kiln has a 2 year warranty and we are available to troubleshoot problems with you by phone.
You can reach me at 205-478-9977. If I can not help you I will get you in touch with a technician.
We do try to resolve issues by phone to avoid shipping. All parts have a 2 year warranty. The only exception to our parts warranty is the element in the 55F-IP. This is void of this warranty if you have burnt it. This happens if it is left on high too long and reaches temperature exceeding 2200 degrees even for a short period of time. When you reach your desired temperature, which happens quickly, turn it down to 3 or 3.5 and this will not happen.
If problems cannot be solved by phone you can request a return. Labor and shipping would be at owner’s cost.
We try to build and ship at the end of the first working week. I am not a big company and will let you know if there will be any hold up. You will be notified of your tracking number at the end of the first week. $75.00 flat rate shipping to keep things simple in the Continental US. For shipping quotes outside the US, contact me at firstname.lastname@example.org or 205-478-9977, 9-5 Central Time, Monday – Friday.
Claims for Damages
Our shipments are insured with the carrier. If there is visible damage to the container when it is delivered, please save the packaging material for inspection by the carrier. Do not return it to us, or you will jeopardize recovery chances.